Shipping Policy

Thank you for shopping with us! We are committed to delivering high-quality posture improvement products to our customers in Australia and around the world! Please read through our shipping policy carefully to understand our shipping process and delivery time frames.

Shipping Process:

All our posture improvement products are shipped directly from our warehouse in China. Once your order has been placed, it takes 1-3 business days for our team to process your order and prepare it for shipping.

Shipping Time:

The shipping time for our posture improvement products to Australia is approximately 2-4 weeks. Please note that these time frames are an estimate and may vary depending on the delivery location and any potential delays during transit. We aim to keep our customers informed of any significant delays or issues that may occur during the shipping process.

Shipping Cost:

We offer free standard shipping for all our posture improvement products. The option for expedited and/or tracking information is also available. 

Order Tracking:

We provide order tracking information to our customers so you can monitor the status of your order during the shipping process. You will receive an email with your tracking information once your order has been shipped. Please allow up to 3 business days for your tracking information to become available.

Order Changes or Cancellations:

Once an order has been placed and processed, it cannot be changed or cancelled. If you have any questions or concerns about your order, please contact our customer service team at info@accustance.com for assistance.

Split Orders:

Occasionally, orders may come in separate packages due to supply chain pressures and increased product demand. Please be assured that we will do our best to send your products to you as quickly as possible, and we will keep you informed of any changes in your order status or delivery times.

Returns and Refunds:

Please refer to our return policy for information on returning or exchanging any posture improvement products purchased from our store. All products come with a 35 day guarantee, including for 'change-of-mind' returns.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at info@accustance.com. We are always here to help and ensure your shopping experience with us is a positive one.